SHIPPING & RETURNS
SHIPPING POLICY
At Own The Game, we offer two delivery options to suit your needs:
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Hand Delivered/Collection: Available for local orders within 5 miles of WA6 (Cheshire), ensuring a personal and reliable service.
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Packing and Shipping: We provide safe and secure packaging, with shipping available to Mainland UK for a flat rate of £4.99.
Whether you choose hand delivery, collection, or shipping, we ensure your products arrive in perfect condition.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Own The Game. If you need to return a product, here’s what you need to know:
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Return Window: We accept returns within 14 days of purchase, provided the product has not been opened and is in a re-saleable condition.
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Inspection: All returned goods will be inspected before a refund or exchange is processed. The manager's decision is final.
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Non-Refundable Delivery Charges: Please note, delivery charges are non-refundable and will be deducted from any amount owed.
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Customer Responsibility: The cost of returning goods is the responsibility of the customer. We strongly recommend using a tracked delivery service to ensure the safe arrival of goods at our warehouse.
By purchasing from our website, you agree to these terms. This does not affect your statutory rights.